At OnTop Tree Service INC, customer satisfaction is important to us. We strive to provide reliable, professional, and high-quality tree care services throughout Miami, Florida. This Refund Policy explains when refunds may be available and how refund requests are handled for our services.
By booking or using our services, you agree to the terms outlined in this Refund Policy.
Service Deposits
Some tree care projects may require a deposit before work begins. Deposits help reserve your appointment and allow us to schedule equipment, materials, and crew members for your project.
Deposits may be:
Applied toward the total cost of your service.
Refunded only under the conditions described in this policy.
Non-transferable unless approved by our team.
Eligibility for Refunds
You may be eligible for a full or partial refund in the following situations:
We cancel your scheduled service and cannot reschedule within a reasonable timeframe.
A duplicate payment or billing error occurs.
A refund is approved after reviewing your request and service details.
Approved refunds will be issued using the original payment method whenever possible.
Non-Refundable Services
Refunds are generally not available after services have been completed, including but not limited to:
Tree Removal
Tree Trimming & Pruning
Stump Grinding
Land Clearing
Emergency Tree Services
Any completed residential or commercial tree care service.
Once work has been fully performed according to the agreed scope, the service is considered complete and non-refundable.
Cancellations Before Service
If you need to cancel a scheduled appointment, please contact us as soon as possible.
Cancellations made before work begins may qualify for a refund of any eligible deposit.
Last-minute cancellations or missed appointments may be subject to a cancellation fee if our crew has already been dispatched or equipment has been scheduled.
Changes to Your Service
If you need to modify the scope of work before your appointment, we will do our best to accommodate the request.
Changes may affect:
The total service price.
The scheduled appointment time.
Equipment or labor requirements.
Additional charges may apply for expanded services.
Weather and Safety Delays
Tree care services may be delayed due to severe weather or unsafe working conditions. Safety is our priority.
If your appointment is postponed because of weather or hazardous conditions:
We will contact you to reschedule.
Your deposit, if applicable, will be applied to the new appointment date.
Refund Processing Time
If your refund request is approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
How to Request a Refund
To request a refund, please contact our team with the following information:
Your full name.
Service address.
Appointment date.
Reason for the refund request.
Any relevant photos or documentation, if applicable.
We review each request individually and will respond as promptly as possible.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact:
OnTop Tree Service INC
Address: 12435 SW 31st St, Miami, Florida 33175.
Phone: (305) 525-5324.
Email: info@ontoptreeservice.com.